Shipping & Returns
Keep in mind in Italy, these days are holidays, where some couriers and agents may not ship:
1st January, 6th January, Easter and Easter Monday, 25th April, 1st May, 2nd June, 15th August, 1st November, 8th December, 25-31st December.
Furthermore, orders placed over the holiday season could experience slight delays.
Shipping
Shipping Costs
Shipping costs may be charged to the customer. In this case, they are calculated in the order summary at checkout before your payment confirmation.
Once you have made a purchase, you will receive an email with the summary and all the order's details.
If you have changed your mind right after the order or within 24hrs, we can still cancel the order and send you a refund. Contact with the utmost urgency our customer care team at customercare@designitaly.com
Shipping Times
Shipping time (time for the producer to make the product ready to be shipped) is listed on each product description page.
Delivery Time varies according to the delivery area.
Total Shipping Time = Shipping Times + Delivery time
Products in the same order may be shipped separately according to each Shipping Time.
Several items are available and ready to ship in 24h/48h; others are made to order or customized. We recommend always checking the shipping times information in the product sheet.
Customised or handcrafted products may require longer delivery times, which our customer care team will estimate for you. We will update you during the processing and inform you when your item is ready to ship.
For any need, please contact us at customercare@designitaly.com
Shipping Methods
DESIGNITALY.COM usually carries out curbside deliveries.
If you are interested in the White-Glove Service for deliveries to the front door and/or assembly and handling large oversized items, please contact customercare@designitaly.com
DESIGNITALY.COM ensures all deliveries against theft and damage from accidents. Once the delivery is picked up and confirmed by signature, the insurance coverage expires.
For bulky deliveries, we will choose a freight forwarder who can meet our required quality standards. Also, in this case, you can track your shipping status.
Tracking
Once the order is shipped:
- Orders shipped through couriers: you will receive an email from DESIGNITALY.COM and an email from the chosen courier with the tracking number and a link to check your shipping status.
- Orders shipped through freight forwarders: you will receive an email from DESIGNITALY.COM and the chosen freight forwarders will call you to schedule an appointment
DESIGNITALY.COM ships to all parts of the European Union. All shipments to countries outside the European Union, as required by national customs procedures, are accompanied by an official invoice declaring the value of the individual items.
The National Custom Office, thorough the courier or freight forwarder, will inform you the cost about taxes and duties to be paid before delivery.
DESIGN ITALY is not responsible for any delays due to customs operations and controls or due to force majeure beyond our control.
Returns & Refunds
Returns
With Design Italy, customers are guaranteed the opportunity to return the purchased items (does not applies to made to order products) within 14 days from the delivery date in case of defects and damages occurred during transportation and if you enforce the right of withdrawal.
For orders from December 1st, the return is extended until January 15th.
The right of withdrawal does not apply to customized or handcrafted products, made-to-order products, or vintage products, with the exception of products that bear damages or imperfections.
To start the return procedure, contact our Customer Care service by writing an email to customercare@designitaly.com within fourteen (14) calendar days from the day you receive the products.
Refunds
Once your item has been returned, verified, and the claim validated, you will receive the due refund via the same payment method chosen at your checkout, excluding standard shipping costs.
For more information, please visit the Return Policy page in the Legal Area.
