FAQ

IS IT NECESSARY TO REGISTER TO BUY ON DESIGN ITALY?

No, it is not necessary to register. Still, we advise you to do so to simplify the purchase procedure and access some advantages (tracking the shipment, saving your data for subsequent purchases, news and preview initiatives).

CAN I PAY BY BANK TRANSFER?

Design Italy allows you to pay by bank transfer, by credit card, debit card and digital wallet, local payment methods, via pay by link or by phone. For more information, see the page on accepted payment methods.

WHEN WILL MY ORDER BE SHIPPED?

Design Italy is committed to guaranteeing the shipment in the shortest possible time. We indicate always shipping costs in the product sheets. In the case of customized items or items made specifically for you, the shipping times are estimated by our Customer Care Team who will take care to keep you updated on the status of processing and shipping. Before purchasing an item, always check the shipping times indicated in each product sheet.

I HAVE PURCHASED PRODUCTS FROM DIFFERENT DESIGNERS IN THE SAME ORDER. WHAT HAPPENS?

Your products will be delivered with a dedicated shipment for each designer. Always check the shipping times indicated in each product sheet.

CAN I MODIFY OR CANCEL MY ORDER?

Once the order has been confirmed, and payment process, it's usually not possible to modify or cancel the order. If you have changed your mind right after the order or within 24hrs we can probably still cancel the order and refund you. Contact with the utmost urgency our customer care. We recommend you check the details of your order before proceeding with payment. However, you can decide to return the order within 14 days of delivery when conditions apply, see Return Policy section.

WHAT ARE THE SHIPPING COSTS?

Shipping costs may be charged to the customer. In this case, they are always indicated in the order summary, before the payment confirmation.

I LIVE IN THE UK. AM I EXPECTED TO BEAR EXTRA CHARGES?

Design Italy will directly carry out all tax and customs procedures for orders over £135 (including transportation costs).

Customers won't be required to pay more than what is specified at check out at the time of purchase, nor worry about any documentary practice.

Please note that for orders up to £135, the new regime will require customers to bear VAT costs.

DO YOU OFFER EXTRA SERVICES?

Yes, we do. We offer White Gloves and Express Shipping services even the bulkiest shipments. You can contact our Customer Care Team to receive a dedicated quote at the email address customercare@designitaly.com

WHO DELIVERS MY ORDER?

Design Italy uses the best international freight forwarders and couriers to deliver to over 150 countries. You will always be informed at the time of shipment and on the expected delivery date of your orders to guarantee you punctual and safe service.

CAN I RETURN AN ITEM I HAVE PURCHASED?

You can return any product purchased on Design Italy within 14 calendar days from the date of delivery of the products themselves.

Items must be returned intact, in the same condition in which they were received, with the labels and their original packaging included. Personalized products, products made to order, or vintage products cannot be returned, except for products that show apparent damage or imperfections. Returns that do not meet these requirements will not be accepted.

For more information, see the Returns Policy section.

I HAVE RECEIVED A DEFECTIVE PRODUCT. WHAT SHOULD I DO?

You can inform us about the defect of one of the products you have purchased by writing an email to our Customer Care service: customercare@designitaly.com. We will notify you of the procedure to follow to replace your item.

ARE ALL THE ITEMS MADE IN ITALY?

Yes, they are. All the items on the Design Italy website are made in Italy. Design Italy carefully selects its partners (designers, artisans, companies) and all the products for sale on the site are subject to a check that verifies their authenticity.

IS IT POSSIBLE TO CUSTOMIZE THE ARTICLES?

Many of the articles on Design Italy are customizable. The possibility of customization is always indicated in the product sheet of each item. You can request customization using the appropriate form on the product sheet or by writing to the email address customercare@designitaly.com. Please be informed all customized items cannot be returned.

CAN I REQUEST A CUSTOM MADE ITEM?

Yes. If you do not find the perfect one for you among the articles on the site, you can ask for a product to be specially made. Send an email with the details of your request to the email address customercare@designitaly.com. Please be informed all custom made items cannot be returned.