BUYER PROTECTION

Design Italy is focused to deliver best customer protection and care. In order to do so this is the Buyer Protection program we offer to our clients: 

A. FULL REFUND AND FREE RETURN  within  fourteen (14 days) from delivery. 

Not happy with your purchase? Changed your mind? Damaged product? No worries! You can return the purchased items at no cost with an hassle-free procedure and get your money back.

Contact us at customercare@designitaly.com and see terms of service,

The right of withdrawal does not apply to customised or handcrafted products, made to order products, vintage products or high jewelry with the exception of products that bear damages or imperfections.

B. INSURED WORLDWIDE SHIPPING

We reach with our shipping partners over 150 countries in the world. All the  products are insured by Design Italy against theft and damage during shipping  until the delivery to the customer.

C. PRICE-MATCH GUARANTEE

In addition, we offer you a price match guarantee: if you find the same product you have purchased at a lower price within 15 days from the order, we will match the price. Send us an email at customercare@designitaly.com and you'll get the saving back. Not applicable in the period  of national festivities and promotional spread periods such as Black Friday and similar. 

D. SECURE SERVERS, TRANSACTIONS AND DATA

Your safety is of the utmost importance  to us, which is why we guarantee the protection of your data and secure transactions, protected from fraud and unauthorized access.

Our site, built on global Shopify platform, is equipped with an Https certificate, the protocol for secure data transfer that guarantees the protection of information and the security of customers and partners.

Furthermore payment method data is processed via a secure server-to-server connection using SSL (Secure Sockets Layer). This internationally recognized standard protocol protects your sensitive data such as your password and credit card. In any case, Design Italy does not store any data relating to payment methods.

More over, all data used to complete orders is encrypted.

E. VERIFIED HIGH QUALITY AND SECURITY STANDARDS

Design Italy is proud to be part of the Italian Netcomm Consortium which groups together those e-commerce companies that offer high quality and security standards to the costumers.

Moreover, Design Italy has been granted the "Netcomm Seal", that identifies only those Italian e-commerce websites that have shown to be compliant to National and European legislation on e-commerce sector, and respect customer rights, reflecting high security and quality standards.

For any questions regarding our customer protection plan, orders and security always write to customercare@designitaly.com